Would you like to contribute your ideas to how the practice runs and what services we offer?

Why not join our support group?

There are 2 options for membership:

Full member who joins in the the annual meeting with the practice and helps out with the fundraising ventures, or a

'Virtual' member who helps out with online questionnaires and email discussion groups.

If you would like to join either section of the Support group please see the 'Contact us' tab.

This group exists to facilitate liaison between the doctors, staff and patients of the surgery.

This includes:

• Arranging events for the purposes of
  • fund-raising
  • providing, receiving, and disseminating information
  • socialising on particular occasions (eg a Partner’s retirement)
• Discussion of possible Practice changes
• Discussion of concerns raised by patients
• Considering possible ways of improving the patient experience
• Reflection on any surveys undertaken by the practice or on their behalf by NHS England
• Managing, and advising on the use of, funds given to the Surgery by donation, in memorium or raised through particular activities.

We are currently asking patients to complete the NHS England 'Friends and Family Survey'.

Please see the link to the questionnaire in the right-hand column - it's only one question and the chance for free text so will only take a minute to complete.

Many thanks to all those who take the time to reply to the Survey, your input is much appreciated.

The Practice Team

Patient Survey Report 2014-15

The Rendcomb Surgery Patient Support Group held a meeting at the practice, on Thursday 26^th March, to discuss the results and comments gathered, so far, from our Friends and Family Test.

The survey results in themselves were incredibly supportive of the practice and very reassuring that we are giving our patients an excellent service.

A total of 601 responses have been received,so far, with the breakdown as follows:

In response to the question 'How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?' 

Extremely likely                87.8%  (528 responses)

Likely                              9.4%   (57 responses)

Neither likely nor unlikely     1.3%    (8 responses)

Unlikley                           0.3%   (2 resopnses)

Extremely unlikely              0.6%   (4 responses)

Don't Know                      0.3%   (2 responses)

Achievement of Actions as a result of the 2013-14 Survey

The three actions undertaken from last years’ survey were discussed; 

1. The use of emails and mobile numbers has increased and Staff try to encourage patients to have up to date contact information.

2. The local villages have been contacted regarding any information services they have, eg websites, facebook, newsletters, parish magazines, in order to communicate with patients who do not regularly attend the Surgery and to promote ourselves to those who are unaware of our existence. We now regularly contribute to many Village magazines and the local Parish Link.

3. Patients with access to our online services can now request to also have access to their medical records. When this service is activated the patient can see their actice problems, immunisations and allergies, along with their current medication.

It was agreed to undertake the following actions from the discussions at the meeting 

Action 1: To improve access to the building by renewing the rampo at the front entrance

Action 2: To aid those patients less mobile by purchasing an in-house wheelchair for patient use

Action 3: To ensure patients are aware of the 'Duty Dr' service we provide where patients with urgent medical problems can speak to a doctor on the telephone each morning from 08:30-09:20

At Rendcomb Surgery we are very mindful that our patients are our priority and that you should have a say in how we perform and what services we offer.

This year we are following guidance from NHS England and using the 'Friends and Family Test' for patients who visit the Practice.

Many thanks to all who helped with the creation, submission and interpretation of the Survey.