All staff at Rendcomb Surgery are trained to keep all patient records whether written or computerised, completely confidential. Even if you are under 16, no information will be given to anyone, including parents, without your permission.

In exceptional circumstances we may have to consider passing on confidential information without your permission but we will always talk to you about this beforehand. The only reason for this would be when there is a need to protect you or others from serious harm.

If you have any worries about confidentiality please ask a member of staff.

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.